Development processes – the role of civil society, NGOs and other stakeholders

Civil society is the “third sector” of society, along with government and business. It comprises civil society organizations and non-governmental organizations. The UN recognizes the importance of partnering with civil society, because it advances the Organization’s ideals, and helps support its work. Here are some useful websites for members of civil society and also for … Read more

Evolution of Public Administration in India

Public Administration is a sub-division of the broader concept of administration. Administration means ‘to serve’, or ‘to manage affairs’. In this sense, administration means management of the affairs of an organization. And Public administration means management of Governmental affairs and activities. Thus, Public administration is primarily concerned with the implementation of Governmental policies. History of … Read more

Concept of Social Audit and its importance

SOCIAL AUDIT “Social auditing is defined as a systematic attempt to identify, analyse, measure (if possible), evaluate, and monitor the effect of an organisation’s operations on society (that is, specific social groups) and on the public well-being.” Social audit as a term was used as far back as the 1950s. In a nutshell, it refers … Read more

Citizens’ Charter

Citizen charter The Citizens’ Charter is an instrument which seeks to make an organization transparent, accountable and citizen friendly. A Citizens’ Charter is basically a set of commitments made by an organization regarding the standards of service which it delivers. Every citizens’ charter has several essential components to make it meaningful; the first being the … Read more

Good governance

The “key word” to be used in this is the “Good Governance” in the various phases of the service definition, development, refining and monitoring, and the whole concept of Good Governance services is based on “putting the citizen (user) at the centre of innovative services” starting from enabling of a specific procedure: citizens shall be … Read more

E Governance

E Governance The “e” in e-Governance stands for ‘electronic’. Thus, e-Governance is basically associated with carrying out the functions and achieving the results of governance through the utilization of ICT (Information and Communications Technology), So it is the application of information and communication technology (ICT) for delivering government services, exchange of information, communication transactions, integration of various stand-alone systems … Read more

Administrative Tribunals:Statutory, regulatory and various quasi-judicial authorities

ADMINISTRATIVE ADJUDICATION Administrative adjudication is a name give to the administrative exercise of judicial functions. It is a name given to the various ways of deciding disputes outside the ordinary courts. Administrative adjudication is constitutional, though it is a negation of the principle of separation of powers. Administrative adjudication is the participation or involvement of … Read more

Foundational values and role civil services in democracy

Values are the standards on which, we evaluate things. For every situation we don’t have time to ‘test’ the case on ethics theories such as utilitarianism. Values provide time saving short-cut in such situation. Under New public management (NPM), the concept of public services is fast changing. Bureaucrat has become directly accountable to citizen-customer. He … Read more

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